Refund policy

45-Day Money-Back Guarantee

We want you to actually try this. Wear it under your regular shirts for up to 45 days and see whether it changes anything.

If it doesn't, email us at hello@alturawear.co with your order number and we'll refund you in full.

You don't need to send it back. Returning a worn garment costs more than it's worth to everyone involved, so keep it.

How to request a refund

Email hello@alturawear.co within 45 days of delivery. Include your order number. That's the whole process — no forms, no return authorisation, no restocking fee.

How long it takes

We process refunds within 2 business days of your email. Your bank or card issuer typically takes a further 5–10 business days to show the money in your account. Refunds go back to the original payment method.

Wrong size?

Email us. We'll either refund you or send the correct size — your choice. You won't need to return the first one.

Damaged or incorrect items

If your order arrives damaged or isn't what you ordered, email us with a photo and we'll replace it at no cost.

Order cancellations

Orders can be cancelled before they ship — usually within 12 hours of ordering. Email us as soon as possible and we'll do our best. Once an order has shipped, the 45-day guarantee applies instead.

Limits

One guarantee claim per customer. This covers the purchase price of the product; it doesn't cover any shipping charges paid.

Questions: hello@alturawear.co